Shipping policy

Shipping Policy:

Thank you for shopping at Emouvoir! We strive to provide you with the best shopping experience, including hassle-free returns and exchanges. Please read our shipping policy carefully to understand how we handle shipping and related issues.

Processing Time:
- Once you place an order, we will process it within 1-3 business days.
- Please note that processing time may be slightly longer during peak seasons or promotional periods.

Shipping Methods and Delivery:
- We offer various shipping methods to ensure your order reaches you in a timely manner.
- Shipping options and estimated delivery times will be provided at checkout.
- Please note that delivery times may vary depending on your location and the shipping method selected.

Tracking:
- Once your order is shipped, we will provide you with a tracking number via email.
- You can use the tracking number to monitor the progress of your shipment.

Damages and Issues:
- It is essential to inspect your order upon receipt.
- If you notice any defects, damages, or receive the wrong item, please contact us immediately at customerservice@emouvoirshop.com
- Provide us with the necessary details, including order information and photos if applicable.
- We will promptly evaluate the issue and work towards resolving it.

Exceptions / Non-Returnable Items:
- Certain items are non-returnable due to their nature.
- This includes perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
- We also do not accept returns for hazardous materials, flammable liquids, or gases.
- If you have any concerns about a specific item, please reach out to us, and we will assist you accordingly.

Return Process:
- We have a 30-day return policy from the date of receiving your item.
- To be eligible for a return, the item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging.
- You will need to provide the receipt or proof of purchase.
- To initiate a return, please contact us at customerservice@emouvoirshop.com
- We will provide you with a return shipping label and instructions on how and where to send your package.
- Please note that returns sent without prior request will not be accepted.

Exchanges:
- If you wish to exchange an item, the fastest way is to return the item you have following the return process mentioned above.
- Once your return is accepted, you can make a separate purchase for the desired item.

European Union 14-day Cooling Off Period:
- If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, without any justification.
- The item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging.
- You'll need to provide the receipt or proof of purchase.

Refunds:
- Upon receiving and inspecting your return, we will notify you about the approval status of your refund.
- If approved, the refund will be automatically issued to your original payment method within 10 business days.
- Please note that it may take some time for your bank or credit card company to process and post the refund.
- If more than 15 business days have passed since we approved your return, please contact us at customerservice@emouvoirshop.com

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to us at customerservice@emouvoirshop.com. We are here to assist you!