Privacy policy

Privacy Policy:

This Privacy Policy describes how Émouvoir ("the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from emouvoirshop.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy:
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information:
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect:
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You:
Information that you directly submit to us through our Services may include:

- Basic contact details, including your name, address, phone number, email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information, including your username, password, security questions.
- Shopping information, including the items you view, put in your cart, or add to your wishlist.
- Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies:
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties:
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third-Party Websites and Links.

How We Use Your Personal Information:
We use your personal information for various purposes, including but not limited to:

- Providing Products and Services: We use your personal information to provide you with the Services, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, and enabling you to post reviews.
- Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications, and showing you advertisements for products or services.
- Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
- Communicating with You: We use your personal information to provide you with customer support and improve our Services.

Cookies:
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see the Shopify Cookies Policy. We use Cookies to power and improve our Site and our Services, run analytics, and better understand user interaction with the Services. You can choose to remove or reject Cookies through your browser settings, but this may impact your user experience and certain features of the Services may not function properly.

How We Disclose Personal Information:


In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

- Vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
- Business and marketing partners, including Shopify, to provide services and advertise to you.
- When you direct, request us, or otherwise consent to our disclosure of certain information to third parties.
- With our affiliates or within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We may have disclosed the following categories of personal information about users for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

- Identifiers such as basic contact details and certain order and account information.
- Commercial information such as order information, shopping information, and customer support information.
- Internet or other similar network activity, such as Usage Data.

Security and Retention of Your Information:
We take reasonable measures to protect the security of your personal information. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us. The retention period for your personal information depends on various factors, including legal obligations and the purposes for which we collect the information.

Your Rights and Choices:
Depending on applicable laws, you may have rights related to your personal information. These rights may include:

- Right to Access/Know: You may have the right to request access to personal information we hold about you.
- Right to Delete: You may have the right to request the deletion of personal information we maintain about you.
- Right to Correct: You may have the right to request the correction of inaccurate personal information we maintain about you.
- Right of Portability: You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances.
- Right to Opt-out: You may have the right to opt-out of certain data processing activities, such as targeted advertising.

Please note that these rights are not absolute and may be subject to limitations or exceptions. To exercise any of these rights, you can contact us using the contact details provided below.

Complaints:
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Users:
Your personal information may be transferred, stored, and processed in countries other than the one in which you live, including the United States. By using the Services, you consent to the transfer of your personal information to countries outside your country of residence, including the United States.

Contact:
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us using the following details:

Trade name: Émouvoir
Phone number: 5612475180
Email: customerservice@emouvoirshop.com
Physical address: 4822 Northlake Blvd Ste B, Palm Beach Gardens FL 33418, United States

Please note that this Privacy Policy is subject to change, and you should review it periodically for any updates or revisions.